Analisis Kepuasan Pengguna BIMA Menggunakan Integrasi Model EUCS Delone Mclean dan Self-Efficacy

Technology modernization is developing so fast that people have become dependent on it. has a major impact human life. It plays larger role in the life of wider community, especially education, where it as knowledge provider. The information system an integrated unit technology and activity to support operations management use technology. One systems used education Research Community Service Information Base (BIMA). BIMA reports research activities such planning, implementation, reporting. implementation within Academic Telkom Purwokerto Institute Technology. However, still several problems with infrastructure systems, creating dissatisfaction when users access Based these conditions, analysis user satisfaction needed. This study uses EUCS, Delone Mclean, Self-Efficacy Model Integration. analyzes levels determines which factors significantly affect satisfaction. testing technique SEM-PLS. test results, there are five variables significant effect. Quality, System affected User Satisfaction. Technical Support Quality Quality. hypothesis no effect Satisfaction, namely variable p-values > 0.05, 0.478 t-statistic value <1.64, 0.032.